Product support
AirSpace Fragrance Card
Get started.
Open
Open the box, pick a mode, and take the card out of its sealed bag.
Hang it freely
Hang it by the string so it touches nothing. Do not clip it to a vent or rest it on the dashboard.
Replace
One card lasts up to 14 days. How long depends on airflow and temperature.
Something not right? Fix a problem
Fix a problem.
Tap what happened. One email address and we take it from there.
Bag open or torn
Each card should arrive sealed in its own bag. If any came open or torn, the scent may already be gone. We send a replacement.
Got it. Nothing more to do. A person replies to your email within 1 business day.
Want it faster? Tell us where you bought it.
Reply to our email with your order number and one photo that shows the problem. We send the replacement to the address you give us.
- Go to your orders in the store or app where you bought it, and open this order.
- Message the seller from that order. Add one photo that shows the problem.
The same team answers there. We still reply to your email either way.
No problem. We reply to your email and sort it out with you.
Wrong or missing card
A card is missing, or one in the pack is not the one printed on it. We send the right one.
Got it. Nothing more to do. A person replies to your email within 1 business day.
Want it faster? Tell us where you bought it.
Reply to our email with your order number and one photo that shows the problem. We send the replacement to the address you give us.
- Go to your orders in the store or app where you bought it, and open this order.
- Message the seller from that order. Add one photo that shows the problem.
The same team answers there. We still reply to your email either way.
No problem. We reply to your email and sort it out with you.
Little or no scent
A card should smell clearly the moment you open its bag. If a new card has little or no scent, the bag most likely did not hold its seal. We send a replacement.
Got it. Nothing more to do. A person replies to your email within 1 business day.
Want it faster? Tell us where you bought it.
Reply to our email with your order number and one photo that shows the problem. We send the replacement to the address you give us.
- Go to your orders in the store or app where you bought it, and open this order.
- Message the seller from that order. Add one photo that shows the problem.
The same team answers there. We still reply to your email either way.
No problem. We reply to your email and sort it out with you.
Faded too fast
Sorry about that. Tell us how long yours lasted. A person looks at it and replies within 1 business day.
Got it. Nothing more to do. A person replies to your email within 1 business day.
Something else
Whatever it is, we want to know. A person reads it and replies within 1 business day.
Got it. Nothing more to do. A person replies to your email within 1 business day.
Want it faster? Tell us where you bought it.
Reply to our email with your order number and one photo that shows the problem. We send the replacement to the address you give us.
- Go to your orders in the store or app where you bought it, and open this order.
- Message the seller from that order. Add one photo that shows the problem.
The same team answers there. We still reply to your email either way.
No problem. We reply to your email and sort it out with you.
Why a card can fade early.
- A paper card gives off the most scent in its first days, then gets gentler.
- Heat speeds it up. A car parked in the sun can run about 40°F hotter than the air outside.
- Moving air speeds it up. A card near a vent fades sooner.
- Your nose adapts. A steady scent seems weaker within minutes, and after days in the same car you notice it less. Ask someone who has not been in the car.
To make a card last: hang it away from direct sun and vents. Keep spare cards sealed until you use them.
How long did yours last?
Thanks. Noted.
Questions.
What's in the 5-Pack?
Five cards in one design, one of each scent: Summer Breeze, New Car, Vanilla, Ocean and OUD. Each card is sealed in its own vacuum bag and has an elastic string. They come in a sliding drawer gift box.
What's in the 3-Pack?
Three cards in one scent, one of each design: Style 1 (Classic Black), Style 2 (Galaxy Black) and Style 3 (Tech Black). Each card comes in its own hanging pack, sealed in a vacuum bag, with an elastic string.
What's in the 30-Pack?
Thirty Style 2 (Galaxy Black) cards, six of each of the five scents. Each card is sealed in its own vacuum bag and has an elastic string. They come in a tear-open display box.
Can I give the 5-Pack as a gift?
Yes. It comes in a sliding drawer gift box, 5.16 × 3.19 × 1.14 in, with one card of each scent inside. It is ready to give as it is.
What's the difference between Style 1, Style 2 and Style 3?
The graphics and the cut. Style 1 is Classic Black, Style 2 is Galaxy Black, Style 3 is Tech Black. Same card size, same five scents. Style 2 has one rounded corner.
Which design is in the 30-Pack?
Style 2 (Galaxy Black) only. It has one rounded corner.
How do I use the 5-Pack?
Slide the drawer open, pick a scent, tear the vacuum seal bag, take the card out, and hang it by the string.
How do I use the 3-Pack?
Pick one of the three hanging packs, tear the vacuum seal bag, take the card out, and hang it by the string.
How do I use the 30-Pack?
Tear the box open, pull a card, tear the vacuum seal bag, take the card out, and hang it by the string.
Can I clip it to a vent or stick it to the dash?
No. The box says Hang freely! Avoid product contact with any surface. Hang it so it touches nothing.
How big is the card?
3.35 × 2.17 × 0.07 in (85 × 55 × 1.8 mm), with a 0.12 in hole and a 0.05 in elastic string. If you hang it from the mirror, make sure it doesn't block your view.
What do the five scents smell like?
- Summer Breeze — Crisp apple and bergamot up front, a soft peach and open-air freshness in the middle, drying down to musk, patchouli and sandalwood.
- New Car — Opens cool and precise, like brushed metal and cut herbs. White flowers keep it clean, then leather and white musk settle in, calm and quietly refined.
- Vanilla — A gourmand favorite: soft cream first, then classic French vanilla, settling warm on tonka bean.
- Ocean — A summer sea breeze on your face: clean, soapy sea air over cool woods, with a light trace of flowers. Fresh, clear-headed, and made for anyone.
- OUD — Rosewood and a touch of cardamom open soft and dry. Tonka and oud deepen it, and musk, amber and vetiver hold it warm and low. Low sweetness, steady presence, best in the colder months.
How long does the scent last?
Up to 14 days per card.
What's it made of?
The box lists Ingredients: Fragrance. Keep away from children.
Did not find it? A person reads every message and replies within 1 business day.
Covered
- A bag that is torn or not sealed
- A missing or wrong card, part or label
- A card with little or no scent when first opened
What we do
- We check the order, then replace the item or refund it. We choose whichever gets you a correct product fastest.
- Replacements go to the address you give us when you ask.
Not covered
- Scent that fades after the card has been opened. A fragrance card is a consumable; it is meant to run out.
- A scent you turn out not to like
- Damage after delivery: contact with surfaces, heat, liquid, or use other than as printed on the pack
Bought it at another store?
Your order is handled where you bought it. Open the order in that store and message the seller from the order page. The same team replies there, and your replacement is arranged from that store.
Changed your mind?
Unopened packs can be returned within 30 days of delivery for a refund. Return postage is yours.
The limits
- One claim per item. A claim can cover up to the quantity on that order.
- One remedy per item. If it has already been refunded or replaced, we do not do it a second time.
- Orders we cannot verify are not covered. That includes second-hand purchases.