Get a replacement
What happened?
Bag open or torn
Each card should arrive sealed in its own bag. If any came open or torn, the scent may already be gone. We send a replacement.
Got it. Nothing more to do. A person replies to your email within 1 business day.
Want it faster? Tell us where you bought it.
Reply to our email with your order number and one photo that shows the problem. We send the replacement to the address you give us.
- Go to your orders in the store or app where you bought it, and open this order.
- Message the seller from that order. Add one photo that shows the problem.
The same team answers there. We still reply to your email either way.
No problem. We reply to your email and sort it out with you.
Wrong or missing card
A card is missing, or one in the pack is not the one printed on it. We send the right one.
Got it. Nothing more to do. A person replies to your email within 1 business day.
Want it faster? Tell us where you bought it.
Reply to our email with your order number and one photo that shows the problem. We send the replacement to the address you give us.
- Go to your orders in the store or app where you bought it, and open this order.
- Message the seller from that order. Add one photo that shows the problem.
The same team answers there. We still reply to your email either way.
No problem. We reply to your email and sort it out with you.
Little or no scent
A card should smell clearly the moment you open its bag. If a new card has little or no scent, the bag most likely did not hold its seal. We send a replacement.
Got it. Nothing more to do. A person replies to your email within 1 business day.
Want it faster? Tell us where you bought it.
Reply to our email with your order number and one photo that shows the problem. We send the replacement to the address you give us.
- Go to your orders in the store or app where you bought it, and open this order.
- Message the seller from that order. Add one photo that shows the problem.
The same team answers there. We still reply to your email either way.
No problem. We reply to your email and sort it out with you.
Faded too fast
Sorry about that. Tell us how long yours lasted. A person looks at it and replies within 1 business day.
Got it. Nothing more to do. A person replies to your email within 1 business day.
Something else
Whatever it is, we want to know. A person reads it and replies within 1 business day.
Got it. Nothing more to do. A person replies to your email within 1 business day.
Want it faster? Tell us where you bought it.
Reply to our email with your order number and one photo that shows the problem. We send the replacement to the address you give us.
- Go to your orders in the store or app where you bought it, and open this order.
- Message the seller from that order. Add one photo that shows the problem.
The same team answers there. We still reply to your email either way.
No problem. We reply to your email and sort it out with you.